IMPORTANT SHIPPING INFORMATION
SHIPPING AND RETURNS
US: FREE SHIPPING OVER $250 nationwide
PERISHABLE GOODS SHIPPING DETAILS – SMOKED MEAT PRODUCTS
Our Texas BBQ products are straight out of the smoker, vacuum-sealed, and systematically chilled to preserve that distinct, pecan and mesquite flavor! With that said, they have a limited shipping window to maintain the integrity of the Texas flavor.
- Orders placed Sunday-Wednesday are shipped next day
- Orders placed Thursday, Friday and Saturday are shipped Monday
- Orders placed Thursday will shipped next day ONLY if Next Day Air is selected for Saturday delivery (additional shipping fees will incur)
- NO deliveries on Sunday and Monday and we DO NOT ship to P.O. boxes
- Depending on climate conditions, meat will arrive frozen, partially frozen or thawed. Refrigerate as soon as possible after delivery
PERISHABLE GOODS RETURNS
We do not offer returns on any of our perishable food items, as these items are made-to-order and will not survive in transit back to our facility. If you encounter a problem with your perishable food item, or are dissatisfied with the product received, please reach out to our Customer Care team at email@example.com. One of our team members will promptly reach out to you to discuss the details of the problem and resolve the matter!
For assistance, please call 713-498-5725 Monday-Friday 9:00am-3:00pm CST or email us at firstname.lastname@example.org